We hope you are delighted with your purchase! Here, we hope that you will be able to resolve whatever problems you are experiencing. If you're having any issues, please contact us and we'll try out best to fix it right away.
If for any reason you are not entirely happy with your purchase or you have simply changed your mind, no worries! We make returns and exchanges easy.
30 Days Refund & Exchange for Any Reason
You can return unused/unopened and all original packaging within 30 days from dispatch for an exchange or refund. Please contact us as soon as possible so we know we will be expecting your item.
- A fee may be deducted from the refund for used/manually broken products
- Shipping charges are non-refundable.
- For credit card purchases, it may take up to 3 billing cycles for the refund credit to appear on your statement.
- For returns due to customer reasons, you will be responsible for all return shipping charges; For returns with authorized confirmed quality problems, OUTXE will be responsible for all return shipping charges.
*For the wrong return or severely damaged items, OUTXE has the right to refuse a refund or choose partial refund.
Returns (if applicable)
STEP 1: Email customer service at hello@outxe.com to obtain the address information you need regarding products returning.
STEP2: Place the item securely in its original packaging, and mail your return through a trackable method.
STEP3: You will get a refund or exchange right away after receiving your return and inspecting the condition of your item.
18-Months Warranty Assurance
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason.
If the reason for return isn't quality-related, the customer must pay the return shipping costs. 18-Months Warranty for Quality-Related Issues.
Cancellation
We accept order cancellation before the product is shipped or producted. If the order is cancelled, you will get full refund. We cannot cancel the order if the product has already been shipped out.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at hello@outxe.com.
Not Covered Under Warranty
- Products or parts whose warranty expired;
- Products purchased through channels that are not authorized by OUTXE, or products resold by other buyers;
- Normal discoloration, wear and tear and consumption that occur during the use of the product;
- Failure or damage is caused by incorrect or improper use, maintenance or storage, including improper handling, use of the product not for the reasons intended purpose, improper plugging or unplugging of external devices, drops or improper external crash; contact with or exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc., the infestation of insects or rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product;
- Failure or damage caused by installation, repair, alteration, addition or removal by any agency or personnel not authorized by OUTXE;
- Damage caused by unauthorized modification, disassembly or removal of the casing, or damage due to failure to follow the official manual or instructions;
- Products or parts whose original identification information has been modified, altered or removed;
- Products or parts of which you cannot provide a valid receipt or any other documents that can prove the warranty status;
- Damage caused by reliability or compatibility issues due to the use of unauthorized third-party parts;
- Failure or damage caused by force majeure or accidents;
- Other failure or damage not caused by the quality of the product;
